Wildflower Floral Arrangement

Our Guarantee

Every order is important to us because we know how important it is to you. The quality of both our flowers and our services is our highest priority. Knowing that flowers are a perishable natural product and that floral arrangements and floral gifts are handmade, we make every effort to ensure the quality and beauty of our work. If you are not completely satisfied with the quality of one of our products, then please contact us immediately and we will promptly take the appropriate action.
 
Substitution Policy
Fresh Flowers: Because of seasonality and regional availability of flowers, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements, the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower.  White orchid plants may be substituted with purple, pink, or buttercream.

Gift Baskets: Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

Delivery Policy
Specific Times: We are unable to guarantee delivery at a specific time, but we are normally able to deliver within four hours on orders. You may request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request.

If No One is Home: Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery driver may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for redelivery.

Request to Leave Item at Door: The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.